Which categories of personal data we process
In general, we collect personal data directly from you, so you have control over the type of information you give us. For example, we receive information from you as follows:
When you access the form on the muntelerece.ro site’s Contact page, you are sending us: your name, e-mail address, subject and message, which may contain other personal information.
When you access the booking form we send: arrival and departure, number of nights, number of rooms, number of adults and children (including the age range falling child / children), promotional code when applicable, the type room, payment method and bank information.
We can also collect and process certain information about your behavior while browsing our website, personalizing your online experience, and making offers tailored to your profile. We invite you to find out more details in this regard by consulting the section on the purposes of processing below.
On our website we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors under the age of 18.
What are the purposes and basics of the processing
We will use your personal data for the following purposes:
To provide Mount Cold services for your benefit.
This general purpose may include, as appropriate, the following:
a) Processing of orders / reservations, including taking over, validating, dispatching and invoicing them;
b) Settlement of cancellations or problems of any kind relating to an order or reservation to the purchased goods or services;
c) returning the products according to the legal provisions;
d) Reimbursement of the value of the products in accordance with the legal provisions;
e) Providing answers to your questions about your orders or reservations or Mount Cold goods and services.
Processing your data for these purposes is in accordance with GD no. 237/2001. Also, certain processing underlying these purposes is required by applicable law, including tax and accounting legislation.
Recipients or categories of recipients: not applicable
To improve our services
We always want to offer you the best online experience. For this, we may collect and use certain information about your Buyer behavior.
We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.
We want to keep you informed about the best offers for the products / services you are interested in. In this regard, we may send you any type of message (such as: email / SMS / phone / mobile push / webpush / etc) containing general and thematic information, information on similar or complementary products, you have purchased information about offers or promotions, as well as other commercial communications such as market research and opinion polls, and we can display personalized recommendations on the website. In order to provide you with information of interest to you, we may use certain data about your buyer behavior (e.g., viewed products) to create a profile. We always ensure that such processing is done with due respect for your rights and freedoms and that decisions taken thereon have no legal effect on you and do not affect you to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
Access the unsubscribe link displayed in the messages you receive from us;
Contact Mount Cold using the contact details described above.
In some situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may, at any time, request us, by the means described above, to stop processing your personal data for marketing purposes, following your request.
To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and commercial activity. These may include:
Measures to protect the website and its users against cyber attacks;
Measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;
Measures to manage various other risks.
The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in some cases, we base our processing on legal provisions such as the obligation to safeguard the goods and values provided by the applicable law in this matter.
How long do we keep your personal data
We will store your personal data for 3 years, according to GD no. 237/2001. You may request us to delete certain information at any time and we will respond to these requests, subject to the preservation of certain information, including after closure of the collaboration, in cases where applicable law or legitimate interests impose it.
Whom we submit your personal data
As the case may be, we may transmit or give you access to certain personal data of the following categories of recipients:
Courier service providers;
Payment / banking service providers;
Marketing / telemarketing service providers;
Other companies with whom we can develop joint marketing programs for our goods and services.
If we have a legal obligation or if it is necessary to protect our legitimate interest, we can also disclose certain personal data to public authorities.
We ensure that access to your data by third-party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
In which countries transfer your personal data
We currently store and process your personal data on the territory of Romania.
Intention to transfer data to countries outside the EEA or international organizations: this is not the case
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers while ensuring data redundancy.
Despite the steps taken to protect your personal data, we note that the transmission of information via the Internet in general or through other public networks is not completely secure, with the risk that data may be seen and used by third parties unauthorized. We can not be held responsible for such vulnerabilities of systems that are not under our control.
What rights do you have
The General Data Protection Regulation recognizes a series of rights with respect to your personal data. You may request access to your data, correct any mistakes in our files, and / or oppose your personal data processing. You can also exercise your right to complain to your competent supervisory authority or to appeal to the courts. As the case may be, you may also have the right to request the deletion of your personal data, the right to restrict your data processing and the right to data portability.
More information about each of these rights is provided below. In order to exercise your rights, you can contact us using the contact details listed above. Please note the following if you want to exercise these rights:
Identity. We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such records using a valid email address, reserving the right to verify your identity by requesting additional information to confirm your identity.
Fees. We will not require a fee to exercise any right with respect to your personal data, unless your request for access to information is groundless, repetitive or excessive, in which case we will charge a reasonable amount circumstances. We will inform you of any fees applied before you resolve your request.
Response time. We plan to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made more requests, in which case we will respond within a maximum of two months. We’ll let you know if we’ll need more than a month. We may ask if you can tell us exactly what you want to receive or what you are worried about. This will help us act faster and shorten the response time to your request.
Rights of third parties. We do not have to respect an application if it adversely affects the rights and freedoms of other people concerned.
You can ask us:
Confirm that we process your personal data;
Let us provide you with a copy of this data;
Let us provide you with further information about your personal data, such as data we have, what we use;
Whom do we disclose to them, if we transfer them abroad and how we protect them, while we keep them, what rights do you have;
How can you make a complaint from where we obtained your data to the extent that the information has not already been provided by this information.
You may ask us to rectify or complete your inaccurate or incomplete personal data;
We may try to verify the accuracy of the data before correcting it.
You may ask us to delete your personal data, but only if:
They are no longer necessary for the purposes for which they were collected;
You have withdrawn your consent (if data processing is based on consent);
You have a legal right to oppose you;
They have been illegally processed;
We have a legal obligation to do so.
Upon completion of processing and deletion of the data, you will be legally sent a confirmation of cessation of the processing and deletion of the processed data.
If you would like to practice your above rights, please contact us at the following address: firstname.lastname@example.org – with the mention of the Mountain Data Protection Officer with the data protection.
We have no obligation to comply with your request for deletion of your personal data if processing your personal data is required:
To comply with a legal obligation;
For establishing, exercising or defending a right in court.
There are certain other circumstances in which we are not obliged to comply with your request for data deletion, although these two are the most probable circumstances in which we may refuse this request.
Restriction of data processing
You may ask us to restrict the processing of personal data, but only if:
Their accuracy is contested (see rectification section) to allow us to verify:
Processing is illegal, but you do not want the data to be deleted;
They are no longer necessary for the purposes for which they were collected, but you need them to find, exercise or defend a right in court;
You have exercised the right to oppose you, and checking whether our rights are prevailing is ongoing;
We may continue to use your personal data following a restriction request if:
We have your consent;
To establish, exercise or secure the defense of a right in court;
To protect the rights of Mount Cold or any other natural or legal person.
You may ask us to provide your personal data in a structured, commonly used and readable form or request that it be “ported” directly to another data operator, but in each case only if:
Processing is based on your consent or the conclusion or performance of a contract with you;
Processing is done by automatic means.
You may oppose at any time, for reasons related to your particular situation, the processing of your personal data under our legitimate interest if you believe that your fundamental rights and freedoms prevail over this interest.
You can also oppose your processing of your data for direct marketing purposes at any time without invoking any reason, in which case we will cease processing as soon as possible.
Making automated decisions
The existence of automated decisions, including the profiling, the logic behind these processes and the consequences for the data subject is strictly statistical. You can ask that you not be the subject of a decision based solely on automatic processing, but only when that decision:
It produces legal effects on you;
It affects you in a similar way and to a significant extent.
This right does not apply if the decision made following the automatic decision making;
We are required to conclude or run a contract with you;
It is authorized by law and there are adequate safeguards for your rights and freedoms;
It is based on your explicit consent.
You have the right to file a complaint with the Surveillance Authority about the processing of your personal data. In Romania, the data protection supervisory authority’s contact data is as follows:
The National Supervisory Authority for Personal Data Processing
Avenue G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will do our best to resolve any issues amicably.
* We remind you that you can contact the Mountain Cold Responsible at any time by submitting your request in any of the following ways:
Phone: (+40) 731349165
– mentioning the responsibility of the Cold Mountain Data Protection Officer, Andreea Şerbănescu.